kK
kyle K
1 reviews | Active since Apr 2014
27 Jul 2015, 22:12
Managers Response to Complaint and Foreign Object
Managers response to me complaining about a foreign object found in the food. I will first have to examine it before I can make any decision. Pathetic service from a manager. He sent the driver to come and collect and I heard the driver say it is some sort of plastic material. The manager calls me and says sorry for that it is our fault and its part of the food. The chicken was not cleant properly. Wow. The chicken was not cleant properly. I am paying for a service asked and no extras and surprise surprise I get this in our food. And to top it all off we had visitors that are of that food.
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Debonairs Pizza's replyOfficial
29 Jul 2015, 13:43Hello kylekulp,
Thank you very much for taking the time to report your experience with our Mitchells Plain Westgate... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mitchells Plain Westgate... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply29 Jul 2015, 13:43
Official
Hello kylekulp,
Thank you very much for taking the time to report your experience with our Mitchells Plain Westgate... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mitchells Plain Westgate... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)