PK
Philisiwe K
1 reviews | Active since Sept 2015
02 Jan 2019, 15:20
Manager Screamed her lungs out at me
I am do disappointed as the customer service i received from your manager at Debonairs Pizza at Umhlanga Total Garage.
The lady (Jolene) was screaming at me over the phone for not even hearing my complaints which i had and needed addressed. Firstly i ordered my pizza on the app with Ref.... ********** 1 It took over 1 Hour and 30 minute for my pizza to be delivered and the Pizza was cold but i still paid for it.
I even have the recording of Jolene losing her temper with me which was so uncalled for, This is not the way to treat customers.
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Replies (2)
Debonairs Pizza's replyOfficial
04 Feb 2019, 14:19Hi Philee
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 14:19
Official
Hi Philee
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
PK
Philisiwe K's updateReviewer Update
01 Mar 2019, 09:15No one has contacted me up till this day.
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PK
Philisiwe K's update01 Mar 2019, 09:15
Reviewer Update
No one has contacted me up till this day.
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