Manager Incompetence

Good Morning

Last night I wasted my petrol to OR TAMBO Debonairs at 8pm because for I personally they make the best Cram-Decker Pizza..

My wife & I arrived there wanted to place our Cram-Decker Pizza order and we were told "It's Finished we can't order that" without even given a second choice by the cashier named Hlonipile & with the worst face & attitude ever

As we trying to figure what else to order she just threw shade at us and went on trying to assist the person behind us right in our faces, so we figured ohk let's order Steers then and as we were about to move too Steers their Manager Phindile and her staff started Laughing so my Wife went back to ask what's the Joke about? They just stared at her as someone else 1 of their friends ordered the same Pizza we wanted to order and we were told "it's finished" now as I am questioning the Manager Phindile that why is't she's allowing such behavior in her store on her shift she told me She won't listen to me as I don't want to hear here and began raising her voice at me, telling me that there's nothing that I can do to her, utterly Disgraced

I have been in Sales for 10 years and I am A Regional Sales Manager for a Reputable Company & I steer a very Powerful Sales Team & never have I ever seen such rude manners especially from a Store Manager Phindile, Cashier Hlonipile and their cook I forgot his name.

There's about 5 Debonairs outlets where I live BUT I drive all the way to OR TAMBO Debonairs as they make the best Cram-Decker by far and only to be be belittled & talked down to by the Manager Phindile using her powers because she's behind the counter.

In Sales you put Respect before anything else, in my Company Manager Phindile would face consequences.

Debonairs this should be a task to make sure your Team is being well trained & remember Word Of Mouth is a very crucial form of Communication that can make or break and for now I am disgusted by the service I received.