JG
Jodache G

1 reviews | Active since Aug 2018

08 Jan 2020, 15:04

Mall @ carnival debonairs

Not only was the dot black when the driver removed the box for the bag . He also opened the box , opened a layer of the triple decker pizza with HIS HANDS to check if it is the correct pizza . As soon as he discovered that the pizza was incorrect , he proceeded to call the previous client and asked her if he can come fetch that pizza to give to me ! How pathetic is this ? Am i supposed to just accept this terrible service and food? I email debonair and no response . Mall @ carnival is the most pathetic debonairs that a person could ever order from . The driver brings a replacement pizza and insists that I should pay for it . So I did but he did not have change and I wasn't about to tip after such horrific service . So he says that he's going to the shop he'll bring my change , which I'm still waiting for ! I'm sick of paying what you ask us to pay for your product then you aren't able to deliver on your word ! It's outrageous and I'm going to take this further! MALL @ CARNIVAL IS POORLY MANAGED AND PROVIDE TERRIBLE SERVICE!

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Jan 2020, 19:01
Official
Hi Jodache
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza Team