1 reviews | Active since Jan 2012
Making you pay for what you don't receive
Ordered a chicken double stack, for delivery, witch is supposed to have cream cheese in between the two bases. Got the pizza with NO cream cheese but I had to pay for a pizza with cream cheese! It's also not the first time that this happened. I just decided this is enough! It's basically *****! Making you pay for something that you don't even receive! And just in case Debonairs wants to argue the fact, I took a picture of the pizza split open and you can perfectly see that there is NO cream cheese in the filling! Just two dry bases on top of each other! It is absolute pathetic service from them and I urge everyone to stop just accepting that these companies do us in wherever they can to make extra money out of us, the consumers.
Thank you very much for taking the time to report your experience with our Kraaifontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kraaifontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)