Making excuses

<p>So I shared my experience 2weeks ago about how I was charged a 12 rand delivery fee every time I ordered pizza from Debonairs Umgeni and was not charged when I ordered from my neighbours address..</p> <p>So I got a call the very same evening from the area manager vusi who was very interested in investigating my complaint. I gave him all the details and even offered to prove my case with slips. He asked for time to find out what had happened and why.</p> <p>So he got back to me two days later saying that their delivery system works on a 5km driving distance polygon that delivers pizza for free and anything thereafter needed to be charged a fee since July 2016. He also mentioned that it was manually updated by the cashiers. He went on to say that my neighbours house is a 5.2 driving distance & mine is a 5.3km driving distance so I was charged a fee. I reported that it was unfair and I am unhappy because even though u enquired on previous occasions as to why my neighbour is not charged the fee was still not added! </p> <p>Thereafter the store owner Mr Mohammed called me to explain, to whom I explained the very same. I requested a compensation for all the times I was charged a delivery fee because I explained that it was improper. He went on negotiating. I allowed him to finish and told him that its not my fault if their system is not up to date. At the end of the day I am a customer who was treated unfairly by that store and that I want nothing but to be compensated. HE HUNG UP WHILST I WAS SPEAKING & Never got back to me ..</p> <p> </p> <p>I am very displeased because i am a frequent customer to debonairs.</p>