MM
Mokgadi M

1 reviews | Active since Dec 2011

13 Jun 2018, 03:52

Lying about getting back to me

Good day

Please remove me from your database. I lodged a complaint about your Dube branch, zero resolve all you do is lie and say someone will contact me and dololo. My family and I, my stoner friends and I will never be customers of this brand again, munchies or not. I hope y'all aren't affiliated to Steers cause their food would make for better munchies. How do I stop receiving any and all communication from you guys?

0
Replies (3)
Debonairs Pizza
Debonairs Pizza's reply13 Jun 2018, 09:40
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

MM
Mokgadi M's update13 Jun 2018, 23:36
Reviewer Update
Thank you for getting back to me, I saw the missed calls.
MM
Mokgadi M's update22 Jun 2018, 12:15
Reviewer Update
Thank you for the feedback, your area manager was amazing, the head office guy I think Ryan was amazing. Maponya Mall branch have always had great service, I wonder why I even started with Dube, that manager is still mum but I'm grateful for the Maponya team that handled this fantastically ?