1 reviews | Active since Jan 2017

06 Jan 2017, 18:31

Loyal Customer Ignored Multiple Times

<p>I go to Debonairs Canal Walk at least 5 times a week without fail. On this occasion Patience and Claire chose to ignore me. Patience walks away from the till when i try to place and order. </p> <p> </p> <p>The also refuse to give me my order till i raise my voice and call the manager who took about three seconds to give me my order. </p> <p> </p> <p>Pathetic Service. Debonairs need better staff working for them.</p> <p> </p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jan 2017, 19:56
Official

Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Care: 0861 DPIZZA (374992)