Low level customer service

Today the 27th of July 2019 I called Debonairs at18:36 I ordered a pizza and was advised that I will receive it in 45 minutes I waited long enough ended calling the call centre again and was advised that I will be called back as they are tracking the order from my nearest store as they will call back.....and was advised " Sorry mama please give them some time your order will be delivered", I waited for 35 more minutes and ended up going to the store I got there asked about my order and was advised that the driver just went out and I should call him myself Imagine, I told the cashier that I won't do that they should call him....Then she advised me to pay in store then they will make sure that I get it as he will just deliver. I went back home at around 9 and waited the order was only delivered at 21:20 with the famous phrase " if it's Red it's hot if it's black it for free" and my dot was obviously black cause I waited for 2 hours and some minutes. Where was the audacity of calling and just advising that the pizza will be late? Where has the customer service went to??????