Lost a customer
<p>I ordered a pizza at 19:30 this evening, well before debonairs closed. After an hour, I had no sign of my pizza and nearly 2 hours later, still no sign. I've called the store (who, by the way, closed half an hour before closing time) and could not reach anyone. I called the customer care line who were also very unhelpful. </p> <p> </p> <p>Im very disappointed as I somewhat enjoy debonairs pizza, and it being located 2 roads from my house means that it's generally convenient. However, I refuse to ever purchase anything from them again and will be sharing this review.</p> <p> </p> <p>Its disgusting that no one called/messaged to inform of a delay or an early closing time </p>
Thank you very much for taking the time to report your experience with our Kloof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kloof branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)