Long wait, no communication.

We ordered 2x pizzas at Debonairs Grassy Park at 15:50. They told us that it would take 45 minutes to reach our place, which is about 5-10 minutes away from their branch . An hour went by and the pizza didn't arrive. We called back and was told that our order is on the way to us. Another 30 minutes went by and the order still didn't arrive. We called back to complain and she put us through to the manager, who did not answer his phone. We then waited another +-30 minutes and the order still didn't arrive. We then phoned again, only to find out that they were out of mushrooms, and no one had the decency to contact us stating that there was a delay. We told them to cancel our order and went to get other food. The driver then phoned us 15 minutes later to say that he's outside our house, which means that the branch didn't even tell the driver that we canceled our order. This is absolutely terrible customer service and its not the first time that I've experienced this type of service from this branch. I'm extremely disappointed.