1 reviews | Active since Mar 2013
Livid as always
Okay I have placed an order of triple decker chicken around 16:30 and its almost 18:30 pm and I haven't received my order. I tried to call Debonairs to inform them about my query ,spoke with Protea Glen's Manager Mr Bongani, who seemed not interested in my complaint and the saddest part is ,it's not my first nor my second to issue a complaint to Famous Group about my issue with their service delivery. What needs to be done,in order to take their customers seriously? Another Competitor of the Same industry in order to open their eyes and smell the coffee, that customers are the backbone of their profit?
I pray and wish this is my last order with Famous Group, because I am sick and tired of receiving free rewards, from their service. It needs to change period.
Warm Regards Miss KDM Ramoncha
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team