MP
Melissa P
1 reviews | Active since Aug 2016
05 Aug 2019, 18:59
**** **** pants on fire
Very disgusting customer service by Strand Debonairs. Manager **** on the phone saying that you get free pizza on 40 mins or later delivery time. When the guy arrived he said that wasn't the story, phoned the store manager and owner Thinus said I was lying and it wasn't said. Told him to listen to the recorded call but apparently they dont gave that option at the Strand branch. Horrific service, cold pizza and still had to pay for this poor quality bad customer service food order. Food order was also wrong...
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Debonairs Pizza's replyOfficial
06 Aug 2019, 15:34Hi Melissa
Thank you for taking the time to let us know about your recent disappointment as we value your engagement. We are sorry that you had an unamazing experience, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement. We are sorry that you had an unamazing experience, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply06 Aug 2019, 15:34
Official
Hi Melissa
Thank you for taking the time to let us know about your recent disappointment as we value your engagement. We are sorry that you had an unamazing experience, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement. We are sorry that you had an unamazing experience, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***