1 reviews | Active since Jan 2017

07 Jan 2017, 08:42

Left thirsty & ******

<p>Friday night, 06/01/17 the wife and I decide to order in as we are both down with a cold of sorts. We opt to order online because the phonelines are generally poor or the order taker useless. Can you believe a standard pizza with extra cheese and garlic is +/- R80! A standard sub with extra cheese is +/-R50! We added on a 1ltr Coke so we paid R150.90 online for a simple standard takeaway meal for 2 purely to avoid dragging our sick-selves out the house for food.</p> <p> </p> <p>Needless to say the order arrives at 8pm (not the worst delivery time because I ordered at 19:16; order captured at 19:22) and the dot is black. My overpriced 1ltr Coke wasn't delivered. The pizza appeared to have very little "extra cheese" if any at all. We were too hungry to bother to be quite honest. All I did was phone the store back and ask for my 1ltr Coke to be delivered. That still hasn't happened. </p> <p> </p> <p>Debonairs Scottsville is shocking and always has been. Up until recently I haven't ordered from them or any other Debonairs because of shocking service and bungled orders. Oh yes and ridiculous prices like last night! I have been happy with Romans Pizza and should have just gone there again last night! They never get my telephone orders wrong!</p> <p> </p> <p>I would appreciate it if at some stage I can at least get my 1ltr Coke. But knowing Debonairs I'll get a woffly apology over the phone and never see my Coke.</p> <p> </p> <p>Lesson learnt. No more Debonairs for my family and I. </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Jan 2017, 08:57
Official

Thank you very much for taking the time to report your experience with our Scottsville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Best regards,