1 reviews | Active since Nov 2016
Leaving Much To Be Desired
On 30/04/2018 I paid the most I have ever paid for the most filthiest pizza I ever had. I ordered two pizzas online at Debonairs Bellville (Bellville Mall) at 19:11 (Inv #: 789311). Those two "pizzas" cost me R 431.20. At 19:48 I phoned the shop, spoke to someone who cannot speak properly, telling me that the pizza has just left the shop. Already irritated, due to the fact that two pizzas took them almost 40 minutes (twice longer than the industry average waiting time), we waited another 10 minutes and we only stay 500 meters away from the shop.
Then the nightmare started. The toppings literally slid of the soggy base (which broke into pieces) indicating that the base (I believe) was frozen. After I shoved the toppings back on to the base and actually took a bite, all I could taste was salt and nothing else. It literally had no taste at all...all I had to show (when I was done with one slice of both pizzas) was a empty stomach and a great deal of heart burn...
Never in my life will I ever support Debonairs Pizza again. You guys have a lot of work cut out for yourselves.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
