Late pizza and very cold

Goo day on Friday 01/12/2017, around 8 pm I ordered pizza from Debonnairs Ormonde. I order on their website, just to make sure they busy with my order I call arounbd 8:30pm again, the lady said she will come back to me, nothing, I called, around 8:45 pm I called she said that the driver is about to leave, 9pm I called got put on hold without them even saying hold on, She comes back on the phone and tells me the manager will call back. Manager does call does not seem phased that I am upset, says she does not know what to say to me, I told her I will complain, she says it ok. I even told them to rather cancel, but the driver then comes at 9.45pm, his attitude as well was pathetic when I told him I am complaining. I get in my house, the pizza is ice cold. I then message Debonnairs on their website, no reply, I had to call them on my own yesterday, the lady took my details down, then some other guy calls and says it is unacceptable especially the drivers part. I used my own money for a cold pizza. That's not the service we ask for. No more debonnairs for my family and I, we done... Good Bye... this is not the first complaint we have had