EM
Elizabeth M
1 reviews | Active since May 2016
14 May 2016, 18:00
Late order n bad customer service
<p>i ordered a pizza at 18h00 from the northmead debonairs, 19h05 still no delivery. called in again n they said they will check the driver who left a while ago, 19h20 no call back no pizza. i called again n they still saud they will get hold of the driver. driver gets here at 19h40 with a pizza that has a black dot. according 2 what i know the pizza is free when it gets to me with a black dot but the driver refused. i called again n spoke to nompumelelo n she was very unhelpfull n insisted on me paying for a 1hour40minutes late n cold pizza. very angry with their poor service.</p>
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Debonairs Pizza's replyOfficial
16 May 2016, 07:50Good day Elizabeth
I would like to apologize for service you had and would like to assure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.
Thank you for taking the time to post your experience that you had with our branch.
We noted that only an email address has been provided, could you kindly supply us with your contact numbers?
Please forward an email to *** with your contact numbers.
Kind Regards,
Debonairs Pizza
***
Debonairs Pizza's reply16 May 2016, 07:50
Official
Good day Elizabeth
I would like to apologize for service you had and would like to assure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.
Thank you for taking the time to post your experience that you had with our branch.
We noted that only an email address has been provided, could you kindly supply us with your contact numbers?
Please forward an email to *** with your contact numbers.
Kind Regards,
Debonairs Pizza
***