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Nontando N

1 reviews | Active since Dec 2015

29 Jan 2018, 13:58

Late incorrect delivery

This is to voice my disappointment with the service I received. Yesterday, we decided to order pizza for supper as I came back late from church. We ordered and it took forever to be delivered we had to phone twice till the driver came to deliver. I was in the shower when he came and my son took the money and went to collect and pay for the pizza. When he came back from the gate, I realized that the Pizza he was given by the driver was incorrect. We phoned and spoke to a Zinhle who claimed to be the manager even though her customer service s****s were appalling. She claimed that the on the triple pizza is the same as a triple Decker or was she trying to **** us. We had to wait close to 2 hours for just a simple pizza. The driver came to delivery and had the audacity to ask me if we ate the incorrect pizza of which we didn't because I was still disgusted with the service. He didn't even bother to apologize and was mourning about coming back for the second time as if he was doing us a favor. My children slept on an empty stomach as they were waiting for pizza and wouldn't want to eat anything else. This service is beyond unacceptable.

Highly irate customer. Nontando Ngcobo

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Mar 2018, 16:42
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***