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fourie P

1 reviews | Active since Oct 2011

23 Sept 2015, 21:07

Late Delivery that turned into a NO delivery

After already struggling to pay online, and having to head to an ATM in order to have cash for delivery, we finally were able to place our order online. We received confirmation that our order was placed. The following reference was allocated : #1812-24. The time was 19:21. <br> <br> At 20:21 we phoned Debonairs to enquire about our order, to which we were informed that the delivery guy had already left and that we can expect delivery soon. <br> <br> At 20:41, after waiting for almost an hour and a half, we contacted them AGAIN, only to hear that our order is not on system. We were asked to place the order again, to which we declined as we were not looking forward to waiting any longer. Not only did we wait around for a very long time without receiving our food, this cost us ANOTHER trip as we had to drive to look for something else to eat at that time of night... <br> <br> What a waste of money, minutes and appetite :( <br>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply25 Sept 2015, 08:40
Official
Hello Fourie Pot,

Thank you very much for taking the time to report your experience with our Princess Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)