Late Delivery, Food is cold

We placed an order on Friday at 17:43. After an hour of no delivery, I called the store asking where's the food, the cashier indicated that the driver left and theres nothing that she can do about the late delivery nor call and see where he is. Mind you, at that time, there's not much traffic in the area. At 19:13, the delivery guy comes with our food. Thats 1.5 hours late. I asked him why is he so late, he was trying to make excuses until I said I called the store. All he could say was 'Askies'! Well 'Askies', because he received no tip!! Debonairs, you may lie to yourselves about your sticker policy that the box must be red, because its staying in the warmer bag but once customers receive it and sit down to eat 3 minutes later, the sticker goes black immediately. The food was gone cold. The base was hard and the cheese was cold. You must remember that we are paying for this, we are not getting it for free, we do not expect this ****ty service from you, its pathetic. BTW, this is the second time that this has happened.