AP
Almaret P
1 reviews | Active since Feb 2019
28 Feb 2019, 11:19
Late delivery, even though order was placed well in advance.
I placed an order at the Glenfair branch at 09:20 and requested the delivery to be at 10:45. The driver only arrived at 11:10 and when I spoke to the manager, all he could say was that he apologizes for the inconvenience. I am very unhappy, as my staff only have 30 minutes lunch and now had to race to eat their pizza, as they only had 5 minutes left of their lunch. The manager said he'd give me a voucher to the value of 5% of my order, which I really do not think is the value of the time they have wasted.
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Debonairs Pizza's replyOfficial
04 Mar 2019, 13:23Hi Almaret
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Mar 2019, 13:23
Official
Hi Almaret
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***