RD
Refetotswe D
1 reviews | Active since Dec 2015
17 Dec 2015, 04:00
Late delivery & Dishonesty
I'm immensely dissatisfied and dissapointed with the service I got on the 15Dec2015 at debonairs silver oaks crossing,pretoria.I was trying out the new mobile App so I placed an order through it at around 19:20. I waited for approximately 1hour 30minutes for my food although i live 2,9km away from silver oaks.I called twice,at 20:16 and 20:35 and each time a lady called Karabo told me that \the driver has just left and she doesn't have any control over the roads so she won't know where the driver was".When the driver (George) arrived"
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Debonairs Pizza's replyOfficial
17 Dec 2015, 09:15Hello Refetotswe,
Thank you very much for taking the time to report your experience with our Silver Oaks crossing pre. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Silver Oaks crossing pre. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply17 Dec 2015, 09:15
Official
Hello Refetotswe,
Thank you very much for taking the time to report your experience with our Silver Oaks crossing pre. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Silver Oaks crossing pre. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)