1 reviews | Active since Mar 2015
LATE DELIVERY CONTRARY TO TIME GIVEN
To whom it may concern<br> <br> I ordered a Triple Decker Chicken for delivery. I was advised that due to only one driver being available, delivery will be about an hour. After one and a half hours I called to enquire about the delivery. I was advised that it had already left about 20 minutes ago. After 2 hours my fiance called as well and was advised it will be there soon,. Delivery took 2 and a quarter hours. Had I been told that the delivery would take so long I would not have ordered. I would have gone elsewhere. When the pizza was received the dot on the box was already black.<br> <br> Please ensure your staff taking orders are aware of time delays to inform clients so a decision in ordering can be made.<br> <br> Regards<br> Rob
Thank you very much for taking the time to report your experience with our Queensburgh branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Queensburgh branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)