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Julia S

1 reviews | Active since Jun 2015

17 Jun 2015, 10:47

Late Delivery/black dot driver throws money

On friday 12th June 2015, @ 18H08 I called the Raisethorpe branch of debonairs and ordered a Triple decker meal. My pizza arrived @ 19H45 the driver finally arrived [after several calls to the store and lots of wasted airtime] The driver had a terrible attitude, he said he was in a hurry. My husband about the pizza being delivered late and what the policy of Debonairs was. the driver told us to pay or he will take the pizza back. My husband paid him and he took the pizza out his bag and the dot on the box was black. I told him that it states very clearly on the serviette that if the dot is black the pizza is free. While I was calling the store, the driver just flung our money on the table and took the pizza and left. Alisha from the store said that she will make another pizza and send it to me and I will have to pay for them. I am very disappointed that this branch is exploiting the Debonairs franchise. This constitutes false advertising as these promises are also made on TV but they wouldn't keep to their policy. I am angry because my child ended sleeping without supper. He was very ill and I thought I could get him to eat if I bought him a pizza.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply18 Jun 2015, 08:45
Official
Hello Julia Singh,

Thank you very much for taking the time to report your experience with our Pietermaritzburg raiseth... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)