VM
Vukile M
1 reviews | Active since Apr 2012
18 Dec 2015, 22:38
Late delivery and Waste of time
We ordered 2 pizzas and were told that it would take 45 to 1 hour. After an hour I called wondering where the driver was . I was advised that the driver left some time back . Eventually he was located and he said he was outside my complex and that turned out to be a big lie since I was driving out to get bread for sandwiches which we ended up eating. I still have to reverse my credit card payment which I hope it is really cancelled. this is really a substandard service. I wish I could have just eaten out of home elsewhere.
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Debonairs Pizza's replyOfficial
21 Dec 2015, 10:53Hello vk - one,
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply21 Dec 2015, 10:53
Official
Hello vk - one,
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)