1 reviews | Active since Mar 2015
Late Delivery And Short order
i have used your online ordering system and placed an order with your branch in kensington johannesburg and the order arrives 1 hour after it being placed and when i called the store the lady conveniently tells me that the 40 minutes advertised on the website does not work, well simply put if that is the case then that is called FALSE ADVERTISING and guess what that can lead to legal action against your brand. right back to the matter at hand after getting my order well over an hour after it was placed the driver then gives us one pizza short but takes the full amount after calling the shop the lady then tells me she will send another one but she does not know how long it will take i will just have to wait.<br> <br> well in short let me put it in a way that maybe your brand managers will understand<br> I WAS YOUR CUSTOMER.<br> <br> I WILL DRIVE RIGHT PAST AND WILL ORDER FROM SCOOTERS WICH IS A FEW METERS AWAY FROM YOUR KENSINGTON STORE.
Thank you very much for taking the time to report your experience with our kensington johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our kensington johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
