RT
Reynhard T

1 reviews | Active since Mar 2016

26 Mar 2016, 22:09

Late Delivery and Poor Quality pizza

So tonight at 19h50 I ordered a Chicken Filla from Debonairs, i was told the order could take from 40 min to an hour, which i didn't have a problem with at the time, but then an hour and 20 mins later at 21h20 i phoned just to hear that i phoned after trading hours, the next 10 mins i was walking outside waiting for the delivery guy, when he arrived i still had the decency to pay R105 for the pizza.<br> <br> But when i arrived inside the pizza was of the worst quality ever! <br> <br> It was dry and the tomatoes where dry some parts of the pizza didn't even have cheese on, and some parts didn't even have their creamy sauce and chicken on.<br> <br> being VERY hungry at that point and not being able to contact anyone at 21h30... I ate some of the pizza.<br> <br> but I am very disgusted with this poorly executed service and pizza.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 Mar 2016, 10:44
Official
Hello Reynhard du Toit,

Thank you very much for taking the time to report your experience with our Bethlehem branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)