MT
Maxine T

1 reviews | Active since Oct 2015

26 Jul 2016, 12:36

LATE DELIVERY AND NO COMMUNICATION

<p>I ordered from Debonairs Pizza Belhar last night at about 8.45 pm via the app.</p> <p> </p> <p>Normally I get good service but Yesterday 25/7/16 was the exeption.</p> <p> </p> <p>I only received my order at about 10 pm and to top it off the driver kept phoning me saying he is in front then he was not.</p> <p> </p> <p>My son was waiting the whole time outside in the cold to flag him should he come in the road.</p> <p> </p> <p>He eventually arrives and my son goes to the car to collect and he has a cheek to ask my Son is there No tip ??</p> <p> </p> <p>Why would I want to tip someone who is late for 1 and secondly I called just before that to the Branch and they assured me that he was on his way already which was also a Lie ????</p> <p> </p> <p>Very Dissapointing service !!</p> <p> </p> <p>But I guess I will just get an apology and I will be told the driver will be adressed...</p> <p> </p> <p>Not a Happy Customer !!!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Jul 2016, 11:17
Official

Thank you very much for taking the time to report your experience with our Belhar branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)