Late delivery and cold food

We have placed an order on 28 September online amd paid online aswell. After 2 hours we only got delivery. With no contact from debonairs van riebeeck park branch as to what is causing the delay. Then when food eventually arrived it was cold and not enjoyable at all. In fact I did not even ate mine after one slice that is how awful it was. We have actually tried to contact the branch several times to find out where is our delivery. The one time we could get through the lady that answered just rep**** delivery is on its way. Yet hour and a half later only it was delivered and she cut the cal!!!! Firstly the lady that answered did not even ask my details so how did she know what order i was talking abt in the first place. She asked no reference or cell number. We then phoned back again wothout any sucess as we have still not received delivery at that point. Phone was just ringing on end until you get message the call can not be taken right now. This after we have tried several attempts to get hold of someone. I then called the customer care line and i was just advised they will TRY to get hold of the branch, yet no further feedback received from them aswell, guess what again poor service received. This is the most inappropriate, disgusting extreme poor client service we have received from debonairs and then ontop of this when we got delivery the food was cold!!!!!! Please have this addressed and I expect urgent feedback on this matter. Order ref ********** 1