Late delivery and bad service

Hi there,

I have put my order in at 18h05 and only received my order at 21h25. I am disappointed by the service that was provided. When I called to check up on my order the lady I spoke to could not answer me and then transfered me to a manager who did not answer her phone. I called back again spoke to Naudy who had attitude and still could not give me any answers or did not even try more to find my order check if it is done or if it was picked up for delivery. I then had to call back again I spoke to Sar**** who transfered me to the same manager line that is not being picked up. I then called back and spoke to Sar**** again and demanded answers and then he finally give me the managers personal number and only then I got some kind of service. I then called Alice the manager located at Belhar and she confirm my order is on it's way. But when the order got here it was cold and it wasn't even the full order. The delivery guy explain the coke was not available and I refused the ****** because I do not drink ****** drinks. No one called to confirm what other alternate drink I would prefer. I then called the manager Alicia back to let her know of this mistake and she ignored my call. I work in a customer service industry and seriously this is the worst kind of service that could have been provided to any person buying your product. The communication is poor and the willingness to go the extra mile to make the customer experience better , All I can say there is none. I have waited for over 3 hours received half the order and my food was cold. I don't even know if I ever want to purchase anything from your restaurant and I would not recommend anyone to order from you as well. Because it is Black Friday you should have been better organise to avoid slip ups like this. This complaint could have been avoided with better customer service.