JB
Jonathan B

1 reviews | Active since Mar 2016

24 Mar 2016, 15:14

Late Delivery and

I am reporting poor service from Debonairs Empangeni, as I have had a number of bad experiences with the outlet. My first poor encounter was when I waited 2 and a half hours for my pizza to be delivered to my house, which is a 5 minute drive from the outlet, and I still paid for my pizza's, despite the fact that you're advertising of the \hot or not\" sticker.. The second occurrence happened a week or so after the first poor encounter, and that was the fault of you're call centre, It took me an hour to eventually make my order correct.<br> <br> Needless to say I will never support Debonairs again, because It actually takes a lot of my time and effort.<br> Please note this did not happen today.<br> "

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 Mar 2016, 09:03
Official
Hello jono1zn,

Thank you very much for taking the time to report your experience with our Empangeni branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)