TM
Tshegofatso M

1 reviews | Active since Mar 2019

05 Mar 2019, 07:56

Late delivery again and again

Last night I made an order at around 19:30 hoping by 20:00 or 20:15 my food will be delivered at 20:30 there was still no response my son eventually fell asleep I called the call center spoke to Elliot the manager at around 20:45 whom assured me that the delivery guy is 5 minutes away 21:00 there was still no delivery my wife decided to have bread and also went to bed at 21:05 I tried calling them again the call center was closed at around 21:08 that's when I saw some lights as I was already waiting outside ready to lock my gates and also go to sleep. My cold drink was too hot and the pizza was cold luckily enough i had juice in the fridge only ate the poppings and went to bed totally lost my appetite that pizza is still in the fridge, this is not the first time I complained about debonairs not sticking to their policy wording of 45minutes for delivery am really not impressed cause my money went to waste.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Mar 2019, 16:49
Official
Hi Tshegofatso
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***