Late Delivery

Hi,

I went to Debonairs Seshego Centre, I paid at 18:10 for a delivery for my kids, at 20:10 they called and said they are off to bed, because the pizza man hadn't delivered the pizza. I was shocked, I called the landline for 30 mins flat no one was answering the phone. After 2 hour's and 30 mins, pizza was cold, I drove out to go and understand what is happening. I have never been so **** ****ed, and I made myself a promise that I will never set my foot in that place. I demand a refund because by the time the pizza got home, the kids were sleeping. It actually defeated the purpose. I think what frustrated me the most was that not a single someone from the shop called and said, we apologize for late delivery. Nothing. They just don't care..