1 reviews | Active since May 2013
Late Delivery
I ordered a Pizza and I had to wait more than an hour. When the Pizza came, it was very cold and I complain to the delivery and told him this was supposed to be free but refused. I had to call Debonair's again and the lady I spoke said the delivery man must take the Pizza and bring it back to the store. They are going to do another one. I had to wait again for this sh*t service.
I am so disgusted by your service, it's very poor and when you complain you are still treated as if you are the one who is wrong. Now they blame me for not asking the manager not to take the Pizza. I mean what powers do I have to do that? Your Bellville Debonair's Pizza shop service is disgusting, seis!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***