late delivery

I ordered a pizza on Saturday 25 November2017 on the app by the Avonwood square in elsiesriver at 7pm.By 7:20pm the delivery guy phoned me to ask what area my address is.Then he said he is on his way.I told my husband to wait outside.My husband and his friend waited in the car outside the yard.By 7:50 my husband said no delivery guy came pass.I phoned and i spoke to a guy and asked him where is my order he just said he will put me through to the manager.The phone was ringing and then it droped. I phoned back and some one else answered.Then he told me he is going to phone the delivery guy and get back to me. I waited and waited.At 8:15pm i phoned again and told them the order is taking so long i want to cancel.My children was falling asleep already.I told my husband to go buy something else to eat cause we cant wait so long.Then the manager (Andrew)phoned me and asked me why i want to cancel and i told him the story.Then he said that he cant get hold of his delivery guy cause he is not answering his phone.It was almost 3 hours.The manager said he is going to phone delivery guy again and will phone me the next day.I got no phone call the next day no apology or anything.The delivery guy only came at 8:35pm and he phoned me and said he is outside to deliver the pizza.Then i told him we already bought something else to eat he must take the pizza back.I am very disappointed in the service i got.