aS
ahmed S
1 reviews | Active since Apr 2011
02 Feb 2015, 18:29
Late delivery
we ordered pizzas on Sunday evening 1 Feb 15 Delivery order #110 Inv 47295<br> after about an hour the delivery arrived<br> when Taking the pizza boxes out of the delivery bag the Circle was RED<br> seconds later it changed to BLACK<br> This we found very strange as the delivery was late and Debonairs promise of a RED circle is a refund<br> anyway we paid the delivery man and he did mention they were very BUSY<br> Although i must mention the pizzas were delicious <br> Just thought we raise this issue of the delivery time
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Debonairs Pizza's replyOfficial
03 Feb 2015, 11:18Hello SA Fair Consumer,
Thank you very much for taking the time to report your experience with our Lakefield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lakefield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply03 Feb 2015, 11:18
Official
Hello SA Fair Consumer,
Thank you very much for taking the time to report your experience with our Lakefield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lakefield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)