Late Delivery

Morning, I placed a online order on the 25th Feb @ 19:03, for pizza, subs, and a side dish., also they did not accept a card transaction, well that is what the online site advised us when placing the order. After 1 hour and 25 minutes my order only came to my house, now Banbury Crossing is literally 5 minutes from my current address. I phoned the store, but the phone keeps on ringing.The food was very cold, it was not even hot. I have the driver money as the total was R173.60, he then told me he did not have change, I need to pay with my card, so I said sorry, the online order was for cash, he then asked me if we cannot round it up to R174, I said no, you need to give me exact change for my order. He then asked me how much change he needs to give me. And he said nobody did answer the phone because they were to busy to answer a phone. I am very disappointed in the delivery of the food and tall the previous times that I have ordered from this place, it took about 45 minutes for my food to get to my place. And i would suggest that someone at least answers a phone.