eM
evodia M
1 reviews | Active since Jun 2013
27 Jun 2015, 17:05
Late Deliver Cold Food
I called Debonairs Klerksdorp at 13:12 to order a Large Club pizza and a litre of Coke. The order arrived at 14:20 and the pizza was cold. The delivery person was rude and refused to admit that the pizza was cold even though the dot was visibly black. I called Debonairs to take up the matter only to be told by a rude cashier that it's not her problem they're busy and that the manager will call me back in 3 hours time as he was out. I'm am very dissatisfied with their service and insistence to pay for late and coold food. At the time of this complaint the manager had not called me.
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Debonairs Pizza's replyOfficial
30 Jun 2015, 11:42Hello emapane,
Thank you very much for taking the time to report your experience with our klerksdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our klerksdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Jun 2015, 11:42
Official
Hello emapane,
Thank you very much for taking the time to report your experience with our klerksdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our klerksdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)