Lack of communication

Placed an order online so that can avoid the long lines. Ordered in advance so that by the time i get home pizza will arrive shortly. All is well sms received that order received by the store after an hour of waiting with no show i decide to call the store at which it should come from Princess Crossing after several attempts with no answer i finally get through only to find out it the call centre so they said they would transfer me to the store which just rings endlessly with no answer. No family is hungry and we dont even know where our order is. Remind me never to pay up front again. Really disappointed. They should have an option for on to view how far the order is if answering the phone is something they consider to be irrelevant. #irratated