Lack of Care from the Franchise and bad client service

On Sunday 29/06 afternoon, I ordered pizza in one of your stores located at Tsakane Mall, I got a notification stating the estimated delivery time was 18:15. I kept tracking the driver while he was delivering in other places then at 18:45 the deliver status changed to delivered which was not true, then at 18:48 I received a call from the driver stating he is 3 minutes away. And asked that I wait for him on the other side of my house, I did exactly that only for my order to be delivered at 18:5? (Can't remember the exact minute). But I logged the correct times when I logged the query on Sunday via the app help channel.

The worse part was when the delivered pizza was burned and toppings were also concerning not as per expectation, sauce not enough as well. On the 1st I received an email from *** with a promise of escalating my complaint and promised me a response turnaround time of 24 to 48 hours, up to this day I am still waiting for feedback regarding the complaint I followed up on the above mentioned email up to this day I am still waiting to be contacted regarding the matter

I have attached pictures of the pizza in question as well