Kids gone to bed without supper
<p>I ordered a pizza for delivery online at 19.30 on the 25 Nov from the Rossetinville branch in jhb.After 45 min i ph again and was told by Nomsa just to wait due to rain ..the drivers cant deliver..i then waited about 15 min lata the rain slowed down and called again and was promised again the pizza will be delivered....When I called for updates no one could tell me when the pizza would be delivered and eventually the manager came to ph and said his sorry but can i collect ..the time was then 21.15pm</p> <p>Eventually debonaires closed and my pizza was never delivered. </p> <p>Completely unacceptable and wrong as i couldnt make anotha plan for supper as it was late already</p> <p> </p>
Thank you very much for taking the time to report your experience with our Rosettenville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Rosettenville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)