TH
Tanja Hamilton-Attwell

1 reviews | Active since Jun 2012

14 Nov 2016, 09:26

Keeping the customer informed

We ordered pizza for delivery from the Debonairs Eagles landing. The order was taking some time; however, the manager did phone us to let us know that they were running behind and they were working on getting our food to us soonest. A while later we were phoned again, just to let us know that our order was on its way. Such a long wait is never pleasant, but we were really impressed by the store’s endeavours to keep us up to date and informed. Thank you

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply14 Nov 2016, 15:02
Official

Thank you very much for taking the time to report your experience with our Eagles Landing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Best regards,