*** service debonairs canalwalk

Was at debonairs canalwalk walk last evening pathetic service we waited almost 30min for our pizza orders was standing and not going out the manager is an *********** foreign fool total idiot i asked to cancel my order he left with my till slip told me when he came back my pizza is now in the oven but before i explained that i need to cancel because my lift needed to leave i asked a refund he refused and told me he cant loose out he walked away and i never saw him again he totally ignored me when i explained i live far and i have my child with how will i get home if my lift leaves when my husband came to the counter still he did not show his face to come solve the problem so a delivery man jumped into action and gave the money back from his wallet this man i forgot to ask his name but he needs to be promoted to being a manager he has the s****s and excellent customer service s****s a cashier said you not the manager and he made her quiet to solve the problem at hand as for tge current manager he does not know how to handle a customer no customer service s****s or anything even orders was standing its very pathetic i work in the food industry as a manager and i know how busy times are but you cant refused to refund a customer its their money and their choice he went to put the pizza into the oven to not loose a sale though i said i need to leave so in all this foreigner dont understand English at all a manager should be able to speak English and Afrikaans or tge native language