Hellopeter
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1 reviews | Active since May 2016

01 May 2016, 18:03

*** service

Had the worst service ever with you guys. Phoned to place an order for delivery. The lady answered and then after saying good evening she placed me on hold for 3min. After that, she took my order at 18:20 and after an hour of waiting I still haven't received my pizza! I eventually resulted in phoning them and they told me my pizza is there and the driver will deliver it shortly. As I am writing this it is now 19:40 and still no pizza! The centre in question is summerstrand village debonair's port elizabeth. Something really has to be done in relation to their service output as they are tarnishing debonair's image! It has nearly been two hours and I still haven't received my PIZZA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (3)
's update01 May 2016, 18:37
Reviewer Update
Had to eventually go and pick up my pizza and go and pick up my own pizza at 20:00! When I got there my pizza wasn't even ready even though when I called early she told me it was on the way. I didnt even pay for the pizza! So i need your banking details to make a eft. This service cannot remain as it is appauling and you are losing money!!!!!!!!!! P.S I am expressely informing you that I had the intention of paying but due to the lack of service and no one going to the till to produce me a bill after 10 min of waiting I left. When I got home the delivery man phones me telling me he has my pizza *** didnt even bother entertaining that. So if you still wish to charge me for the pizza get hold of me!
's update01 May 2016, 18:48
Reviewer Update
To add to insult they didnt even confirm my address as such the delivery man calls me at 20:30 saying he is outside at OMEGA LODGE(2011 and 2012) address while I am staying at a different address!
Debonairs Pizza
Debonairs Pizza's reply10 May 2016, 07:21
Official

Good day Tate

Thank you for taking the time to post your experience that you had with our Summerstrand Village branch.

I would like to apologize for service you had and would like to ***ure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.

We have noted that only an email address has been provided, could you kindly supply us your contact numbers?

Please forward an email to *** with your contact numbers.

Kind Regards,

Debonairs Pizza

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