Kagiso Debonairs pizza store please learn how to treat customers

Kagiso Debonairs pizza store stop treating customers like trash, we use your platform to order because we need it not for fun. How can you disrespect me that much? I placed an order online at 19:08, expected time 19:40 but still it passed, at 20:39 I get the message that order is delivered, I called the store at 20:42 to check up on it I was told the rider is on the way with it, was told that its a mistake that on app says its deliver, ohk fine then I waited, I called again at 21:30 there's a guy who answered the phone and he was very very that one he even dropped the call on me, ohk fine still waited until 22:57 when I called the phone was disconnected, then @ 22; 04 I got a message of my order being refunded with reasoning, no communication or anything, and I ordered Debonairs because I wanted Debonairs