AP
Adam P

1 reviews | Active since Oct 2012

14 May 2017, 22:15

It was late and not HOT and FREE as per the rules

<p>Order placed at 19.40 delivered at 21.24 cold and not red dot black. Delivery guy accepted initially that the dot was not red. I was offered a 50% doscount from the manager but After apeaking to the manager Sizwe he then says it was red whenhe handed over. After disputing with the driver he then gets aggresive when i asked what was his name. He says i should call the branch regarding his name to which i did and told Sizwe the same. Drivers name Sifiso. I was then forced to pay the full bill. I had visitor over and did not want to make a bigger problem as the driver was raising his vocie as to why taking so long to aort the bill.</p>

0
Replies (2)
AP
Adam P's update14 May 2017, 22:21
Reviewer Update

IT WAS NOT FREE AS PER THE RULES

Debonairs Pizza
Debonairs Pizza's reply13 Jun 2017, 13:03
Official

Thank you very much for taking the time to report your experience with our North Beach branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)