ZM
Zanele M
1 reviews | Active since Jun 2015
23 Jun 2015, 14:11
Is it triple decker pizza or triple decker toast?
I recently bought a tripple decker pizza from your Tsakane Mall branch on the 22 June 2015 and my order number was 89.The service was bad and the staff is not motivated.To my suprise the pizza was a very dry tripple deck toast with (3) sliced tomatoes and the source was not enough . I have proof to show how your pizza was like. If this is how your Quality Promise product is then next to the HOT on NOT dot you should add Toast or NOT, Fresh or NOT! Recomendations: take your staff for a customer care and product training they are just killing the brand.
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Debonairs Pizza's replyOfficial
24 Jun 2015, 11:57Hello ZMk002,
Thank you very much for taking the time to report your experience with our Tsakane Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Tsakane Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Jun 2015, 11:57
Official
Hello ZMk002,
Thank you very much for taking the time to report your experience with our Tsakane Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Tsakane Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)