Irate customer

I placed a order at Debonairs Zevenwacht mall at 19:11pm to be delivered at Bardale village and i was told that my order would take 45 min to an hour max.Around 20:15 i contact the store and the lady asked me to hold as she wanted to speak to the manager few seconds she tells me that the manager will call me back just now of which he does not do.At 20:38 the driver arrives with a cold n not well done pizza.The dot on the box was NOT Red.Meaning the pizza was cold, i asked him to refer to the promotional/marketing/advertising that notes On presentation should the dot Not be red the pizza is free.He arrogantly told me that i must not waste his time as he is already late for his other deliveries.I told him i will contact the store to lay the complaint.I called the store n asked to speak to the store manager using my own airtime.I was told that 1stly they r short staffed and also Bardale is not within their delivery root something that was never mentioned when i placed the order.So my order is late i call the store im told il get a call back which i dnt n the pizza gets here cold and im.told if i dnt want the pizza or infact pay for the pizza which says on the box if its NOT hot its for free ) i should return it.Please bear in mind at this time its already almost 2 hours later n late to prep something fr my kids n im suppose to pay R200 fr something im nt happy with because of your extreamly poor service delivery .I am disgusted at your service and the false and misleading marketing practices used by the company to attract customers.Yes i returned the pizza as i know my rights