Infuriated at pathetic service and lack of food quality

I placed an order on Friday evening from Debonairs Primrose. They called me at 19:50 to let me know the driver is on his way. I recieved the food at 21:15 and the food was cold.

I had a call after I logged this case from the manager at the Primrose branch who said they would rectify and give me the next order as a replacement.

I called this evening at 18:09 to place the order which the manager said they placed. We called at 19:58 to follow up on the order and it was said the driver is on his way and close by. At 20:56 we called AGAIN as we still havent received anything to hear that the order WASNT placed and that we wont be getting it.

Almost 3 hours! Nonchalant attitude about it all