Inform me

I use debonairs app all the time. But saturday the 26 of june, I was unhappy with the service I received from Debonairs made a order at 15:22 and paid for it told my kids the pizza it's on its way had to call they call center to find out about my order was advice I will be called to be informed about my order but, they just send the bike to deliver after 18:00 with out a call to infrom me why I had to wait for 2hours 30 minutes And the driver told me they were buys for food you can't take that long